Refund & Cancellation Policy
At Inqubela Learning Institution, we strive to provide the best possible online learning experience. This policy outlines our terms for refunds and cancellations.
The once-off registration fee of R250 is strictly non-refundable. This fee covers administrative costs, student account setup, and initial resource allocation. By making the registration payment, you acknowledge that this amount is final and cannot be reclaimed under any circumstances.
Subscription payments are made in advance for a 30-day billing cycle. We offer a transparent cancellation process:
- No Partial Refunds: We do not provide partial refunds or credits for any unused days in a billing cycle.
- Notice Period: Cancellation requests must be submitted at least 5 business days before your next scheduled billing date to avoid the next charge.
- Access to Materials: Upon cancellation, you will retain access to your courses and materials until the end of your current paid billing period.
Refunds for subscriptions may be considered at the sole discretion of management only in the event of a significant service failure on our part. This includes instances where the platform is inaccessible for a period exceeding 7 consecutive business days due to technical faults within our control.
All cancellation or refund requests must be sent in writing to our support team. Please include your Student ID and full name in the correspondence.
Last updated: 22 May 2026
Inqubela Learning Institution reserves the right to amend this policy at any time.